Making a Booking

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Please ring or email to discuss your appointment if you have any questions or concerns. Please understand if there is no response straight away, we are with patients and will reply to you as soon as possible!

Informed Financial Consent & Appointment Agreement

Allevia Physiotherapy

, we are dedicated to providing you with exceptional care and a clear path to recovery. To maintain the highest standard of service for our entire community, we ask that you review and acknowledge our financial and booking policies.

1. Professional Fees & Secure Booking

To confirm your scheduled time with our clinicians, a deposit is required at the time of booking.

Balance Adjustment: On the day of your appointment, this deposit will be applied directly to your account, reducing the total amount owing.
Final Payment: The remaining balance for your session is due in full upon completion of your treatment.

2. Commitment to Your Care (Cancellation Policy)

Your appointment is a time reserved exclusively for your health. When an appointment is missed or cancelled at short notice, it prevents us from offering that time to another patient who may be in need of urgent care.

Written Notification: If you need to reschedule or cancel, we require a minimum of 48 hours’ notice in writing via email to admin@alleviaphysio.com.au.
Late Cancellations & Non-Attendance: If written notice is not received at least 48 hours prior to the appointment, or if you do not attend, the deposit will be retained as a late cancellation fee.
Our Shared Responsibility: This policy ensures we can keep our waitlists short and provide timely access to treatment for all members of the Allevia family.

3. Patient Declaration

Proceed with your booking if you have read and understood the Allevia Physiotherapy financial policy and acknowledge responsibility for deposit and 48-hour notice period for cancellation